Privacy Policy

Effective Date: [Insert Effective Date: e.g., October 21, 2025]

Welcome to Neokwik. At Neokwik (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, process, store and disclose your information, and what rights you have in relation to that data.

1. What This Privacy Policy Covers

This policy applies to personal data collected:

  • When you use our website (e.g., www.neokwik.com) and related online services;

  • When you register or transact with us;

  • When you communicate with us (e.g., via email, customer support, marketing);

  • When you become a business partner or a media representative;

  • In connection with any other services we provide under the brand Neokwik.

2. What Information We Collect

We may collect various types of information depending on your relationship with us, including but not limited to:

  • Identity and contact data: name, email address, phone number, postal address;

  • Business / partner data: company name, business address, tax / registration details;

  • KYC / financial information: (if applicable) bank account details, identification documents, financial transaction history;

  • Technical and usage information: IP address, browser type and version, operating system, device information, pages visited, time and date of access, referral source;

  • Cookies and similar technologies: as described in Section [5] below;

  • Other information you choose to provide: e.g., support enquiries, comments, feedback.

3. Why We Collect Your Data & How We Use It

We collect and process your personal data for a variety of legitimate business purposes, including:

  • To provide, operate, maintain, improve and personalise our services;

  • To respond to your requests, enquiries or support needs;

  • To communicate with you about your account, service updates, marketing (where permitted), or policy changes;

  • To verify your identity, complete KYC/AML (if applicable) and prevent fraud;

  • To comply with legal obligations or regulatory requirements;

  • To manage our business relationships with partners, media representatives and stakeholders;

  • To understand how our website and services are used, to monitor performance and improve user experience.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases (as applicable):

  • Your consent (where you have given it);

  • Performance of a contract with you;

  • Compliance with a legal obligation;

  • Our legitimate interests (provided such interests are not overridden by your rights and freedoms) such as improving our services, business operations and user experience.

5. Cookies & Similar Technologies

We use cookies and similar tracking technologies to recognise you when you visit our website, and to collect information about your usage patterns. These help us deliver improved user experience and understand website performance.
You have the option to disable cookies via your browser settings. However, doing so may affect some features of the site.
We use cookies to collect statistical information such as browser usage, visitor location, operating system and pages visited.

6. How We Store, Protect & Transfer Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Although no system is completely secure, we work continuously to enhance security and monitor for any potential breach.
We may transfer your data to service providers and our partners in, or outside, your jurisdiction. In such cases, we take steps to ensure that they apply equivalent protections for your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected — including to meet any legal, regulatory, tax, accounting or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

8. Disclosure of Your Information

We may disclose your personal data:

  • To our affiliates, business partners, service providers who perform functions on our behalf (e.g., payment processors, IT service providers);

  • To comply with legal obligations or to respond to lawful requests from public authorities;

  • To protect and defend our rights, property or safety, or that of our users or third parties;

  • With your consent, or at your request.

9. Your Rights

Depending on your jurisdiction and subject to local law, you may have certain rights in relation to your personal data, including:

  • The right to access the personal data we hold about you;

  • The right to request correction, updating or deletion of your data;

  • The right to restrict or object to certain processing;

  • The right to data portability;

  • The right to withdraw consent (where relevant);

  • The right to lodge a complaint with a supervisory authority.

10. Children’s Privacy

Our services are not directed at children under the age of 18. If we discover that personal data of a child under 18 has been collected without verifiable parental consent, we will take steps to delete that information.

11. Third-Party Links & Services

Our website may include links to third-party websites, plug-ins or services. These third parties have their own privacy policies and practices, and we have no responsibility or liability for their data collection or use. We encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, applicable law or our practices. We will post the updated policy on this page and update the “Last Updated” date. Where required, we may also notify you of material changes by email or other means.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data-handling practices, please contact us at:
Neokwik
[Your Registered Address]
Email: [insert email]
Phone: [insert phone number]

Thank you for trusting Neokwik with your personal data. We appreciate your business and are committed to protecting your privacy.